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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Hybrid Entities
Live CX
Zoom Phone Provider Exchange
Zoom SysAdmin Setup
Provider Exchange Setup
Onboarding Zoom Provider Exchange Services
Overview
Deployment Topology
Onboarding a New Customer
Onboarding Overview
Zoom Customer Prerequisities
Zoom Customer Deployment Statuses
Download and Install Carrier App
Submit Contact Us Form for New Lead
Apply Live Cloud for Zoom License to New Lead
Load Numbers to Customer
Approve Uploaded Numbers
Verify Provider Exchange Connections
Assign Numbers in Zoom Admin App
Verify Assigned Numbers and Make Test Calls
Zoom Customer Management
Zoom Phone for Provider Exchange Service User Permissions
Device Manager
Meeting Insights
Interaction Insights
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Onboarding a New Customer
This section describes how to onboard new Zoom customers
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